Automate Your Support Processes and Resolve Problems—Fast! |
When Mobile Manager supports your wireless program, your employees can submit requests electronically. Mobile Manger’s sophisticated routing engine will forward each ticket to the appropriate service representative or Manager. With Mobile Manager, you can handle service requests quickly, systematically, and within the guidelines of your specific policies. Service requests can include:
- Ordering new phones and accessories (also see Order)
- Changing service plans and features (also see Order)
- Porting a mobile number to a new provider
- Reporting, canceling and replacing lost phones
- Fixing and/or replacing malfunctioning phones
- Claiming insurance for a lost, damaged or stolen device
- Much more... request full scope of services
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Track Service Requests |
Mobile Manager makes it easy for your employees and managers to track the status of trouble tickets. Employees are granted restricted access rights, but can always view the status of their trouble ticket request. Management has comprehensive, centralized views of user activities with dashboards that enable drill-down of tickets by status, type, date, department, or location. In addition, a series of help desk analytic reports ensure that SLA guidelines are achieved and overall employee issues are resolved efficiently.
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Provide Live Wireless Support |
Mobile Manager's Services Group adds a human element to your wireless support capabilities, enabling your employees to obtain live support when requesting device changes or repairs. Skilled helpdesk professionals respond to employee service calls, notify users of the status of new orders, and document all work in process. They also prepare, submit, and follow-up on work orders with your vendors. To learn more about Mobile Manager's Live Wireless Support, click here to request to speak with a representative or request additional product literature.
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